Terms & Conditions

Aureus Institute of Medical Sciences Private Limited provides online services such as appointment booking, and access to other healthcare features / services through our website and mobile application.

These Terms & Conditions govern all transactions, including bookings, payments, refunds, and use of the Services.

Please note that our online services are not a substitute for in-person medical consultations. Any advice or information provided online should be used at your own discretion, and you should make independent decisions about your health.

By using our Services, you agree to follow these Terms & Conditions.

Service Usage

  1. By accessing or using our hospital’s website, app, or any digital features, you agree to follow all terms, rules, and policies set by the hospital.
  2. The services provided on our platform include features such as booking appointments, viewing information, making payments, or using any online tools we offer.
  3. These services are provided for your convenience and may be updated, modified, or discontinued at any time without prior notice.
  4. You agree to use the platform responsibly and only for lawful purposes related to receiving healthcare services.
  5. The hospital reserves the right to restrict or deny access to the platform if any misuse, violation, or unauthorized activity is detected.

Appointments

  1. All appointments are subject to doctor availability and may be confirmed, rescheduled, or adjusted based on their schedule.
  2. Appointment timings are approximate and may vary due to medical emergencies or delays in ongoing consultations.
  3. The hospital reserves the right to reschedule or cancel appointments if required for operational or medical reasons.
  4. Users are expected to arrive or join on time; missed or late arrivals may be treated as cancellations.
  5. Any changes, updates, or cancellations will be communicated through the contact details provided by the user.

Accuracy of Information

  1. Users must provide complete and accurate personal, contact, and medical information when using our services.
  2. Any false, misleading, or incomplete information may affect the quality of care and consultation provided.
  3. The hospital is not responsible for any issues, delays, or misdiagnosis resulting from incorrect or incomplete information.
  4. Users are responsible for updating their information whenever there are changes in their medical history or contact details.
  5. Providing accurate information helps ensure safe, timely, and effective healthcare services.

 

Telemedicine

  1. Telemedicine services allow online consultations with doctors but do not replace in-person medical examinations.
  2. Online consultations depend on the information you provide and may have limitations compared to face-to-face visits.
  3. Telemedicine is not suitable for emergencies or life-threatening conditions. In such cases, patients should seek immediate medical attention at a hospital.
  4. Proper internet connectivity, a working camera, and microphone are required for effective telemedicine consultations.
  5. The hospital is not responsible for misdiagnosis or errors caused by technical issues, incomplete information, or poor connection during online consultations.

 

Payments & Refunds

  1. All payments for hospital services, appointments, or consultations must be made through authorized payment methods.
  2. Users are responsible for providing correct payment details and ensuring the payment method is valid.
  3. Payments made outside approved channels are not recognized and may not be refunded.
  4. Refunds, if applicable, will be processed only according to the hospital’s refund policy.
  5. Refunds may take a certain number of working days to process, depending on the payment method and hospital procedures.

 

User Responsibility

  1. Users must keep their login credentials, passwords, and OTPs confidential and not share them with anyone.
  2. Any activity conducted using your account is your responsibility, including bookings, payments, and access to medical information.
  3. Users must use the hospital’s services lawfully and in accordance with these Terms & Conditions.
  4. Unauthorized access, misuse, or sharing of your account may lead to restriction or termination of services.
  5. The hospital is not responsible for any loss or damages resulting from misuse or unauthorized access by the user or third parties.

Limitation of Liability

  1. The hospital is not responsible for any technical issues, service interruptions, or failures in the app, website, or telemedicine services.
  2. We are not liable for any indirect, incidental, or consequential damages, including loss of data or profits.
  3. The hospital’s liability is limited to the extent permitted by applicable law.
  4. Users agree that they use the services at their own risk and discretion.
  5. The hospital is not responsible for errors, omissions, or issues arising from incomplete or inaccurate information provided by the user.

Privacy Policy

1. Information We Collect

  1. We collect personal details such as name, age, gender, and contact information when you use our services.
  2. Medical records, consultation history, prescriptions, and diagnostic reports may be collected to provide healthcare services.
  3. Information about your use of our website, app, and services may also be collected for operational and improvement purposes.
  4. Data provided voluntarily by you, such as emails, feedback, or documents uploaded to the platform, may also be collected.
  5. All information is collected to ensure safe, efficient, and personalized healthcare services.

2. Cookies

  1. Our website and app may use cookies to store user preferences, activity history, and browsing behavior.
  2. Cookies are small data files placed on your device to help improve your experience on our platform.
  3. They may be used for personalization, analytics, and enhancing the functionality of the website or app.
  4. By using our website or app, you consent to the use of cookies as described in this policy.
  5. You can manage or disable cookies through your browser settings, though some features may not work properly if cookies are turned off.

 

How We Use Information

  1. Your information is used to provide healthcare services, consultations, and related support.
  2. It helps our doctors and staff deliver safe, personalized, and effective medical care.
  3. Data may be used to improve hospital operations, service quality, and patient experience.
  4. Non-identifiable information may be used for research, analytics, and planning purposes.
  5. Your information will not be used for purposes beyond healthcare services without your consent, except as required by law.

Data Sharing

  1. Your personal and medical information is shared only with authorized hospital staff or healthcare providers involved in your care.
  2. Information may be disclosed if required by law, legal processes, or government authorities.
  3. We do not sell or rent your personal data to third parties.
  4. Data may be shared in anonymized or aggregated form for research, analytics, or quality improvement purposes.
  5. Any sharing of sensitive information is done with strict confidentiality and security measures in place.

 

 Data Security

  1. We implement reasonable technical, administrative, and physical measures to protect your personal and medical information.
  2. Access to your data is restricted to authorized personnel only.
  3. We use secure systems and encryption to prevent unauthorized access, disclosure, or misuse.
  4. Despite our best efforts, no system is completely secure; users acknowledge some risk of data breaches exists.
  5. We continuously monitor and improve our security measures to safeguard your information.

 

Data Retention

  1. Your personal and medical records are retained for as long as necessary to provide healthcare services.
  2. Records may also be stored to comply with legal, regulatory, or medical requirements.
  3. Data that is no longer required may be securely deleted or anonymized.
  4. Retention periods may vary depending on the type of record and applicable laws.
  5. We ensure that retained information is protected and used only for legitimate purposes.

 

User Rights

  1. You have the right to access the personal and medical information we hold about you.
  2. You may request corrections, updates, or deletion of your information as permitted by law.
  3. Requests can be made by contacting our support team via phone or email.
  4. We will respond to your requests within a reasonable timeframe.
  5. You have the right to be informed about how your information is used and shared.

 

Modification of Terms and Conditions

Aureus Institute of Medical Sciences Private Limited may modify these Terms and Conditions at any time without prior notice. Please review the latest version of the Terms and Conditions before using our services. By continuing to use our services, you agree to accept and abide by any updated or modified terms.

 

The Terms and Conditions herein form a binding agreement. Please read this agreement carefully. If you do not agree with any of the terms, do not proceed further.

By clicking on “I Agree” and continuing, you confirm that you have read, understood, and accepted these Terms and Conditions for using our services. You must agree to these terms to avail services through our application and website.

For any queries, clarification, or assistance, please contact us at: info@aureushospital.com

or call 0712-2820300 / 311 / 322.